The block box on second picture is an amplifier for terrestrial TV. They will run the cable underground. Has anyone had the same problem? Plug the cables into the Hub. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Options. Options. No Virgin Media wall socket on 16-10-2022 18:45. You should see a cable going through the wall and if you trace this inside, you should get the cable. The wall box may be branded with the logos of an old cable TV company (not VM). Email. Can I have. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Broadband. 150 from a. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Any help please?Re: No virgin media wall socket. I was told when purchasing the broadband package that fibre was available here and already in. I'm a Very Insightful Person, I'm here to share knowledge. on 17-12-2022 10:39. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. There is no fibre socket in this house. Just had self installation delivered, have no wall socket just two cables from the wall. We have a virgin media wall socket with an - 4353656 - 2. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Well I can't seem to find anything like that and the closest thing I can find is a. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I just moved into a new apartment, and bought a broadband from virgin media. However the wall socket doesn’t have the correct connection for the cable with the hub. It seems that I need an electrian to install a wall socket. QuickStart, set up and connections. 0 Kudos. Past occupiers of your property may have removed. #2. Community; Volt. Hi team . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It has two outputs on the left of the wall box. You need a small spanner to remove this, then push the provided connector over the exposed end. Can I find out when our switch over will be and/or do I. Virgin Media; My Virgin Media;. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 168. I don't have a Virgin wall socket. Networking and WiFi. on 04-02-2023 11:17. All the wall sockets I can see are for BT. - 5201249. Virgin TV 360. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. Wall socket. Options. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. 08K; 2. The kid arriving on Tuesday the 29. Go to my local Virgin. Second, you'll likely need a manned installation for your VM services. V6. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. But I have no Virgin Media Wall socket in my room. V6. QuickStart, set up and connections. No wall socket to connect. We would like this to be re-located please into our living room on ground floor. I have also checked outside and there is no box either on my property or on m. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. There should be a wall mounted box somewhere inside that has an F socket on it. SpeedI recently applied and received the delivery for a virgin package of tv broadband. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. Some properties do not have a wall socket, only a cable. However, I do not have any of the specified wall sockets available. Home. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. Virgin Mobile. Networking and WiFi. I will pop you a PM across now, please keep an eye. Ordered VM broadband and was recommended by the website to select the self quick install option. . Apparently the connection from there’s been cut off. Networking and WiFi. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). All I am aware of terminate the fibre inside. Reasons for internet connection problems Understand what the lights mean on the WiFi. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. Can I arrange an engineer asap? - 5228161. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Being connected to the internet is one of the most important modern essentials in 20. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. . If you're happy with this and for the charge we can make the arrangements for you 🙂. - 5156068. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I have no Virgin Media Wall socket in my - 5169521. I need to arrange for an engineer. on 10-02-2022 17:26. Preparing for Landline changeover to fibre. The cable going in will be a double “shotgun barrel” type cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed. Browse Virgin Media Virgin Media Community. Get the Hub ready by connecting the wires. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. QuickStart, set up and connections. Gaming Support. FAQ Sign in. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The socket you need will be marked with the Virgin Media logo. I can only find the TV socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Try the SAT1 output & if that doesn't work you would need a manned install. I have a separate Virgin media feed into the house, with TV and broadband. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Networking and WiFi. Virgin Media. Re: No wall socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. This is usually marked as Line 1. I recently got Virgin broadband installed. 388. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. When you place your order, we'll let you know. I’m rubbish with stuff like this and - 5198150. Tuning in. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. All the wall sockets I can see are for BT. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The top “capped” one is marked FM & has been disused since cable went digital. But I have no Virgin Media Wall socket in my house. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Please help. . We're here to help. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . . Home Phone. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Only an aerial cable (pictured below) connected to a box outside my flat. Fibre Phone Switch - No dial tone or calls. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The answer is yes. No wall socket to connect. Booking an engineer is easy with Virgin Media. Get the Hub ready by connecting the wires. I am going to send you a private message. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. You can also check for a loose cable as not all properties have a socket. Getting Connected with Virgin Media is easy when you have a wall socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I have a new quick start package . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. Or you may be quicker than average! You won’t be involved the whole time. If no. These are usually provisioned from an equipment cupboard outside the flats. Signals from baby monitors, fish tanks and cordless. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Options. However, I do not have any of the specified wall sockets available. Community; Volt. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. QuickStart, set up and connections. Can anyone please help me. You should see a cable going through the wall and if you trace this inside, you should get the cable. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Volt. The installation should take around an hour. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Can anyone help or know how long it takes to g. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Networking and WiFi. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Re: No wall socket. on 23-10-2022 13:36. No internet, unfortunately. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. QuickStart, set up and connections. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. These enter my house via an air brick/vent very close to. I have a separate Virgin media feed into the house, with TV and broadband. Some new sockets may look like one of the below. I am going to cancel. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. com email address to different Virgin account. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. Up to speed. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Don’t plug the power cable into a plug socket yet. Browse Virgin Media Virgin Media Community. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on 27-01-2023 17:22. Try the automated service status number 0800 561 0061 to check for any faults in your area. Back a step. Forum; Apps. Options. There are no virgin sockets on the wall. Can I use one of three splitter cables? The middle one is labelled Virgin media. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Call the pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. Switch the Hub’s power supply off at the wall, then switch it back on again. We have the quickstart pack but sadly cannot get broadband set up and working. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Objects can block and slow WiFi. . 5. I’ve had a look for the brown box outside the place i just moved in. on 10-02-2022 17:26. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. TV. Networking and WiFi. Hi I have just moved home and have the quick start broadband, we have no wall socket available. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Phone. Speed. VM don't use fibre inside the property. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. Adrianruta. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Hello Virgin Media, we moved into a new house. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. on 25-09-2022 15:41. Mark as New; Bookmark this message;. Stream from Virgin Media. Stream from Virgin Media. Volt. Tudor. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. If an engineer is offered - accept that. Networking and WiFi. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Can I find out when our switch over will be and/or do I. I was told when purchasing the broadband package that fibre was available here and already in. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hello Virgin Media, we moved into a new house. Stay safe online. i opted for the self install, however on inspection we - 5180915. But I have no Virgin Media Wall socket in my - 5405516. But the metal isolator box looks like it might be the wrong way around. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Hi. . My options are . At least 30Mbps download speeds in every room or £100 one-off. Once connected it directly to a hub, a little bit loose, but then interne. I have tried to contact vm but I don’t have a landline number so they w. I have broadband kit arriving on the 29th Dec, but no Virgin socket. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. We have a virgin media wall socket with an ethernet port in the wall but. Occasionally only a very short stub of wire is left behind often hidden within. I've got 2 wall sockets that I think are likely. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Volt. I wanted. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. QuickStart, set up and connections. Have you checked to make sure there is no other kind of connection?. Speed. I received a box to quick start with VM but there is no wall socket in my flat. 63K; 3. I have received my quick start-up kit. Networking and WiFi. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. If you can get Quickstart, you can choose one of two delivery options. 01-02-2023 10:59 - edited 01-02-2023 11:00. There will be two distinct input lines coming from each end of the socket. I will only be using one wall socket, so the other socket will have no connections. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Not able to set up my broadband. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Options. Incidentally the phone socket is redundant if not in use and can be safely removed. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Joining in. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. VM will usually only supply a Quickstart to a property that had VM previously. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. I recently got Virgin broadband installed. Virgin Media; My Virgin Media. You need to go outside and locate the brown or grey omnibox on the wall. Getting Connected with Virgin Media is easy when you have a wall socket. V6. But there are 2 wires leading which can be plugged in the hub. However no idea of how long that might take. Connect the Hub’s power cable with the blue tab. TV box - 15 mins. Account - Cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Re: No Wall Socket for Quickstart. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 168. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Print this message; Flag for a moderator; on 14-01-2023 17:12. Reply. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Make sure that both sockets are switched on. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. The other is marked TV, & this is used for TV & Broadband. Hi mariz2198, thanks for posting and welcome to our community. That is a rooftop aerial outlet for Freeview TV. Subscribe to. . Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Stream from Virgin Media. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 14. The NTL cable termination box is outside. Networking and WiFi. 2020 = £1,191,76. Now to my Issue: I opted for the self-installation ki. I'm sorry to hear about the missing wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Removed before I moved in. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Options. My understanding is you can only get the quick start kit if the house has had VM in the past. Email. on 27-10-2022 09:24. Reply. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. 4 weeks ago. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Stream from Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Tudor. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Joining in Options. The first thing is to start making alternative arrangements for your internet connectivity. How about using a 10m RJ11 to RJ11 telephone cable. I assumed - 5381512. I'm a Very Insightful Person, I'm here to share knowledge, I don't.